materi taking simple phone message
Telephone merupakan hal umum yang telah menjadi bagian dari kehidupan kita sehari-hari. Hampir semua orang yang mempunyai telephone dan tahu bagaimana menggunakannya. Materi kita kali ini tidak akan membahas bagaimana menggunakan telephone atau cara berbicara lewat telephone secara umum. Kita akan membahasanya lebih spesifik yaitu tentang bagaimana berbicara lewat telephone dalam situasi tertentu khususnya dalam situasi bisnis. Walau bagaimanapun pada saat berbicara lewat telephone dalam situasi bisnis kita harus dapat melakukannya secara profesional. Ketika kita bekerja di sebuah perusahaan internasional, atau perusahaan dimana tempat kita bekerja memiliki mitra perusahaan asing dan kita bertugas untuk menerima sebuah panggilan telephone yang masuk, kita sudah harus tahu dengan istilah-istilah atau ungkapan-ungkapan tertentu yang sering digunakan dalam percakapan bisnis lewat telephone. Making a phone call Ungkapan ini mungkin digunakan bukan pada saat kita menerima panggilan yang masuk, tapi ungkapan ini digunakan pada saat kita ingin membuat sebuah panggilan telephone. Dalam situasi bisnis pada saat kita ingin melakukan panggilan telephone, lakukan dengan singkat dan jelas dengan menyebutkan identitas dan maksud atau tujuan melakukan panggilan telephone tersebut. Contoh ungkapan yang digunakan Hello, My name is Fernando, I would like to speak to Mr. Ricardo please. Hello, Nama saya Fernando, Saya ingin bicara dengan Bpk. Ricardo Hello, I'm Alex from Spears Advertising Company, May I speak to Mrs. Windi? Hello, Saya Alex dari perusahaan iklan Spears, bolehkan saya bicara kepada Ibu Windi? Good morning, My name is Julian, I'm calling from Krusty Crab restaurant, could you connect me to the extension 346? Selamat pagi, nama saya Julian, saya menelpon dari restoran Krusty Crab, bisakah anda menyambungkan saya ke saluran 346? Hello, this is Adam calling from DX corporation, could I speak to the Sales manager please? Hello, ini Adam yang menelpon dari perusahaan DX, bisakah saya berbicara kepada manajer penjualan? Answering a phone call Karena kita tidak dapat melihat lawan bicara pada saat kita sedang menelepon, jadi satu-satunya yang kita andalkan adalah suara kita harus menggunakan nada suara yang bersahabat dan sopan. Saat ada panggilan telepon masuk, dan telepon berdering, sebaiknya kita tidak membiarkan terlalu lama telepon tersebut berdering. Jangan biarkan telepon berdering lebih dari tiga kali karena telepon bisnis merupakan sebuah panggilan yang sangat penting. Jangan membuat orang lain menunggu. Selain itu, gunakan kalimat sapaan yang formal dan sebutkan nama perusahaan saat menjawab sebuah panggilan yang masuk supaya orang yang menelpon tahu bahwa dia menelpon nomor yang benar. Contoh ungkapan yang digunakan Good afternoon, Luke's Cafe, can I help you? Selamat siang, dengan Luke's Cafe, ada yang bisa saya bantu? Hello, Atlantic Hotel, How may I help you? Hello, dengan Hotel Atlantic, bagaimana saya dapat membantu anda? Good morning, Nelson Enterprise, My name is Vanessa, what can I do for you? Selamat pagi, dengan Perusahaan Nelson, nama saya Vanessa, ada yang bisa saya bantu? Hello, Wilson company, how may I direct your call? Hello, dengan perusahaan Wilson, kepada siapa panggilan anda ingin disambungkan? Ungkapan ini biasanya digunakan pada perusahaan yang memiliki beberapa saluran telepon tambahan untuk masing-masing divisi. Taking a phone message Pada saat penelpon tidak berhasil menghubungi orang yang dimaksud, tugas kita sebagai penerima telepon adalah memberitahu bahwa orang yang dituju sedang tidak dapat menerima panggilan telepon dengan memberikan alasan-alasan tertentu. Contoh I'm sorry, Mr. William is on meeting at this moment. Maaf, Pak William sedang rapat saat ini I'm sorry, Mr. Ato is not in today. Maaf, Pak Ato tidak masuk hari ini I'm afraid Mrs. Tika is not in the office this time. Saya khawatir Ibu Tika tidak berada di kantor saat ini I'm sorry, I'm afraid He's not able to answer your call, He is busy right now. Maaf, Saya khawatir dia tidak dapat menerima panggilan telepon anda, dia sedang sibuk sekarang Setelah memberi tahu bahwa orang yang dituju tidak dapat menerima panggilan telepon yang masuk, tugas seorang penerima telepon selanjutnya adalah menanyakan apakah si penelpon ingin meninggalkan pesan atau tidak dengan menggunakan contoh ungkapan seperti berikut Would you like to leave a message? Apakah anda ingin meninggalkan pesan? May I write down your message? Bolehkan saya menuliskan pesan anda? Would you like me to tell him/her that you called? Apakah anda ingin saya memberitahunya bahwa anda menelpon? Pastikan saat menerima pesan kita memperoleh data-data seperti nama penelpon, no telepon yang dapat dihubungi, waktu dan isi dari pesan yang diberikan. Kemudian sampaikan pesan tersebut sesegera mungkin. Selain ungkapan-ungkapan di atas, kita juga harus tahu ungkapan-ungkapan yang lain yang digunakan pada saat menelpon dalam situasi bisnis. Holding the line Ungkapan ini digunakan pada saat kita meminta penelpon supaya menunggu atau menahan panggilannya. Contoh Could you hold the line pelase? Bisakah anda menahan salurannya? Menahan saluran artinya menunggu sebentar dengan tidak menutup telponnya. One moment please, I'll check if he/she is available. Mohon tunggu sebentar, saya akan cek apakah dia ada Just a moment please. Mohon tunggu sebentar Could you hold on please. Bisakah anda menunggu sebentar Connecting a phone call Ungkapan ini digunakan untuk menyambungkan penelpon dengan orang yang dituju. Contoh I'll put you through. Saya akan menyambungkan anda Wait a minute please, you will be connected to extension 789. Mohon tunggu sebentar, anda akan disambungkan ke saluran 789 Sure, I'll connect you to him/ her now. Tentu, saya akan sambungkan anda kepada dia sekarang. Leaving a phone message Ungkapan ini digunakan saat kita tidak berhasil menghubungi orang yang dituju. Sebagai gantinya kita meninggalkan pesan di telepon pada orang yang ingin kita hubungi. Kita dapat menggunakan ungkapan berikut untuk meninggalkan pesan telepon Can you tell [nama orang yang dituju] that I called? Contoh Can you tell Mrs. Laras that I called? Bisakah anda menyampaikan pada Ibu Laras bahwa saya menelpon? Yes, would you please tell her / him . . . [nama kamu] called? Contoh Yes, would you please tell him Santonio called? Ya, bisakah anda memberitahunya bahwa Santonio menelpon? Please tell [nama orang yang dituju] to call me at [nomor kontak yang dapat dihubungi]. Contoh Please tell Mr. Ken to call me at 7899-7657. Tolong sampaikan kepada Pak Ken supaya menelpon saya ke nomor 7899-7657 Please tell him / her . . . . [pesan yang ingin disampaikan] Contoh Please tell him to e-mail me the product brochure to Jenny Tolong sampaikan pada dia supaya mengirimkan saya e-mail tentang brosur produk ke Jenny Let him / her know that . . . . [pesan yang ingin disampaikan] Contoh Let him know that the meeting for tomorrow is canceled. Beri tahu dia bahwa rapat untuk besok telah dibatalkan Could you remind him / her about . . . . [pesan yang ingin disampaikan] Contoh Could you remind her about tomorrow's employee's gathering? Bisakah anda mengingatan dia tentang acara kumpulan karyawan besok Contoh dialog Perhatikan contoh dialog berikut Conversation 1 Maria Hello, good morning, I'm Maria from Health n' Beauty magazine, may I speak to Mr. Smith please? Secretary Good morning Mrs. Maria, Smith Corporation. Could you hold the line please, I'll check if Mr. Smith is in his office. Maria ok, thanks. Secretary Thanks for holding the line Mrs. Maria, I'll connect you to Mr. Smith now. Maria Thank you. Maria Hello, selamat pagi, saya Maria dari majalah Health n' Beauty, bolehkah saya berbicara kepada Bpk. Smith?Sekertaris Selamat pag Ibu Maria, dengan perusahaan Smith. Bisakah anda menunggu sebentar, saya akan mengecek apakah Bpk. Smith berada di ok, terima Terima kasih telah menunggu Ibu Maria, saya akan menyambungkan anda ke Bpk. Smith Terima kasih. Conversation 2 Receptionist Hello, Jimmy company, can I help you? Jono Hello, I'm Jono Jackson from Liberty restaurant, I would like to speak to Mr. Wisnu. Receptionist Just a moment please. I'm sorry Mr. Jono, Mr. Wisnu is not at the office this moment. Would you leave a message? Jono Yes, could you please tell him the hall room will be available the day after tomorrow at 9 to 12 Receptionist anything else? Jono No, that is all. Receptionist Ok Mr. Jono I'll tell him the message as soon as he gets back to the office. Jono Thanks. Receptionist Thanks for calling Jimmy company, bye. Jono Bye. Receptionist Hello, perusahaan Jimmy, ada yang bisa saya bantu?Jono Hello, saya Jono Jackson dari restoran Liberty, saya ingin berbicara dengan Pak Mohon tunggu sebentar. Maaf Pak Jono, Pak Wisnu tidak sedang berada di kantor saat anda ingin meninggalkan pesan?Jono Ya, bisakah anda memberi tahu Pak Wisnu bahwa Aula dapat digunakan lusa jam 9 pagi sampai jam 12 Ada lagi yang lain?Jono Tidak, itu Baiklah Pak Jono saya akan memberi tahu Pak Wisnu pesan anda segera setelah dia kembali ke kantor,Jono Terima Terima kasih telah menghubungi perusahaan Jimmy, sampai sampai jumpa. Conversation 3 Operator Good morning, ND enterprise, my name is Lita, what can I do for you? Vera Morning, I'm Vera, could I speak to Mrs. Puspa? Operator One moment please, I'll check if Mrs. Puspa is available. Vera Ok, I'll wait. Operator Sorry Mrs. Puspa is on the meeting, May I write down your message? Vera When is the best time I could call her? Operator Maybe this afternoon at 2 o'clock. Vera Ok then, I'll call her back. thanks. Operator Ok, thanks for calling ND enterprise. bye. Vera bye. Operator Selamat pagi, dengan perusahaan ND, nama saya Lita, ada yang bisa saya bantu?Vera Pagi, saya Vera, bisakah saya berbicara dengan Ibu Puspa?Operator Mohon tunggu sebentar, saya akan cek apakah Ibu Puspa Ok, saya akan Maaf Ibu Puspa sedang rapat, bolehkah saya tulis pesan anda?Vera Kapan saya dapat menghubunginya kembali?Operator Mungkin siang ini jam Baiklah kalau begitu, saya akan menelponnya kembali. Terima Ok, terima kasih telah menghubungi perusahaan ND, sampai Sampai kasih masih membaca artikel seputar Bahasa Inggris di dan tidak memilih blog AGC atau blog para pencuri konten. Supaya ilmunya tetap berkah, tetap kunjungi dan dukung blog-blog dengan konten original bukan blog pencuri berbelanja, belilah barang halal di toko atau penjual amanah, bukan dari para penadah barang dan mohon maaf untuk intermezzo ini. Uji pemahamanmu lewat latihan berikut SOAL LATIHAN TAKING AND LEAVING A TELEPHONE MESSAGE Bonus, download soal berikut gratis Thanks for visiting Dimensi Bahasa Bahasa Inggris "Semangat menebar manfaat."
MateriTaking And Leaving Simple Telephone Message Dan Pola Dialognya Making a phone call. Ungkapan ini mungkin dipakai bukan pada dikala kita mendapatkan panggilan yang masuk, tapi ungkapan Answering a phone call. Karena kita tidak sanggup melihat lawan bicara pada dikala kita sedang menelepon, Sumber Gambar informasi, telephone, dalam hal ini telephone genggam merupakan salah satu kebutuhan yang tidak bisa terlepas dari kegiatan manusia. Bisa dikatakan bahwa telephone sudah menjadi kebutuhan pokok hampir semua pembelajaran bahasa Inggris kelas XI SMA/SMK, telephoning merupakan materi yang wajib diajarkan. Topic ini penting untuk percakapan sehari-hari. ungkapan-ungkapan materi ini diajarkan, agar siswa i dapat menguasai ungkapan dalam menggunakan telfon. Materi ini masuk pada Kompetensi Dasar dengan tujuan pembelajaran adalah Diperdengarkan Percakapan, siswa dapat menyebutkan Ungkapan Telephoning dengan jujurDiberikan percakapan, siswa dapat menentukan fungsi sosial teks Taking simple phone message secara mandiriDiberikan teks, siswa dapat mengidentifikasi persamaan Taking simple phone message and giving simple phone message dengan jujurDijelaskan tentang taking simple message, siswa dapat membuat percakapan tentang Taking simple phone message secara mandiriDiperdengarkan beberapa percakapan, siswa dapat mengambil pesan dari percakapan tersebut, lalu mempraktekkanya dengan percaya contoh percakapan, siswa dapat membuat percakapan dengan team dan membuat soal berdasarkan percakapan tersebut secara kooperativeSebelum lanjut yuk simak penjelasan di video berikut ini Expressions FocusMaking a CallHello, I am…..……..can/could I speak to…Hello, can/May I speak to……………Hello, can/could you connect me to……………..Hello. I am calling for Jona. Is she in?Hello, good morning, I’d like to speak to …….Oh, hi, Is Jona home?Answer a PhoneGood afternoon. Can/may I help you?Hello, What can I do for you / what can I help you?Who is speaking, please?Who should I say called?Has she got your number?Take a PhoneI am sorry, he is out at the momentI am sorry. He is not in am afraid, he is not able to answer. He is busy right nowCould/would you leave message?Any message?Could you get her to ring me back, please?Connect a PhoneI’ll put you through to….Wait a minute/hold the line, I’ll connect you to ….One moment, a moment, second, I’ll get DialogueMs. Regit Good morning. I am Ms. Regita’s speaking. Could I help you?Ms. Georgy I am Georgy from Mega Furniture. I’d like to speak to Mr. Thomas. Is he at the offine now?Ms. Regita Yes he Georgy I am his old friend Of Mr. Thomas. Please told me that I could contact him through your companyMs. Regita Ok. Just a moment, Regita Good morning Mr. Thomas. Ms. Georgy is on the line. She needs to talk to thomas Sorry Ms. Regita. I am busy now. Please tell her to call me in an Regita All right Sir, I’ll tell herMs. Regita I am sorry Ms. Georgy. Mr. Thomas is busy at the moment. Please call him in an Georgy Well, Ms. Regita. Thank Regita You are FocusReported He saidthat John went to Ramayana told me to open the asked me where I put the Reported Speech Imperative. Command/requestWe reported command. Imperative sentence do not use subject , so Verb in direct imperative does not change. Verb in indirect become to Invinitive’.Positive Imperative Direct IndirectVictor said “Go away!” He oredered/told me to go away “Come on time!” He asked/commanded him/them to come on timeTeacher said “be silent” Teacher begged/suggested us to be silentHe begged “Be happy” He warned people to be happy Negative ImperativeRobert Said, “Don’t go away!” Robert told/ordered us o not go away“Don’t come late!” Regita asked/commanded us not come said, “Don’t be lazy!” I begged/sugested you not to be lazyHe begged, “Don’t be over” John warned us not to be over Declarative StatementPronouns and Possessive AdjectiveDirectIndirect1YouMyOuryourHe/sheMe/he/she/them/I/him/herHis/herTheir/ourMy/his/herKeterangan Waktu Yang dayThe next dayThe day afterThe following dayA day laterTensesDirectIndirectPresent tensePresent continuousPresent perfectPresent perfect continuousPast tensePast continuousPast perfectPast perfect continuousExample Direct Franglin I will study now’ Irland they love me’ I have been waiting’ Dominggus answered Brother I was sick yesterday’ IndirectFranglin said that he would study thenIrland told that they loved herDominggus answered that he had been waitingBrother told that he had been sick the day before3. Interrogative Questiona. AuxiliaryDirect IndirectGeorge Can you help me?’ George asked if/whether I could help himGita May I borrow your pen?’ Gita asked if/whether she may borrowed your penb. Question words QWDirect IndirectBeto How do you do it’ Beto asked how I did itMarkus Where do you live?’ Markus asked me where I livedBaca Juga Materi Giving Opinion 1Materi Giving Opinion 2Soal-soal Giving Opinion Assalamualaikumwarohmatullahi wabarokatuhhi,everyone!please pay attention on the explanation about "Taking simple phone message". thank you.wassalamualaikum Topics include-responding on the telephone-taking a messageThis *Freebie* includes a section from our Life Skills Telephone Skills packet. Taking a Message is one of several skills a student needs to learn and practice when it comes to successfully being able to answer a phone call, make a phone call and speak on the phone with a caller. This resource explains how to take a message if someone is unavailable, practice scenarios, as well as a blank sheet to create your own scenario. We also provide message slips to print out and use at home. This resThis is an excellent mini project for students of 2nd semester French I or higher to practice asking questions and taking information in French. If you have large classes I recommend assigning phone call times over a long weekend as it takes about 3 minutes per student to phone them and give them the information to complete the assessment. Parents love this project bc they can listen in on their student speaking French! Phone Message in French by Barbara Davis is licensed under a Creative CommEver had one of your kids answer the phone for you, only to find out that they have no idea who called or if it is important? Although caller id has made this problem less of an issue, it is still important for young people to learn how to properly take a message. This video teaches them is a simple script for answering the phone and taking a message. I created it when one of my students was hired as an office intern at school. It can be used as functional telephone practice or for individuals who are becoming career ready. This simple script is also a great opportunity to work on intelligibility/ FAIL - Halloween Edition! You can't rely on AutoCorrect to correct your grammar mistakes. Use this Halloween cell phone/technology themed product to target irregular past tense verbs with these fun and motivating text message activities. The various activities target different skill levels including matching, editing, and use. Color and black and white options print options as well as NO PRINT option for distance learning and This is the Halloween version of my best selCharacterization/theme/summarizing scenes and language analysis are but just a few of the skills assessed in this project! This is my FAVORITE thing I do all year! The kids absolutely love this project and it is a fun way to work with the Shakespearean this project, students are asked to select 3 important scenes in the play and translate them into modern-day speech through the use of text messages. They are not permitted to use their phones, however, there is a fake iphone mesCell phone Print off this blank "iPhone" messages template and have your students write conversations that are relevant to your lesson! Great for book characters, historical figures, scientists, "All About Me" exercises and more!PDF document. Black and white. 1 page. Single user license. Not for commercial This document is not endorsed by, or affiliated in any way with "Apple" or "iPhone".If you like this "iPhone" template, take a look at- Blank Cell Phone Template - Create Your OwnPhone Call Message FormUse This Product For**Taking messages in the home**Pretend message taking in home or classroom**Supplement Dramatic Play Centers!**Practice writing or drawing pictures to communicate**Authentic Writing ExperienceIncluded In This Product**Letter Page Size Poster**Postcard Size for individual child use**Card Size for creating notepads** Color and Grayscale for each version**Ideas for Use InstructionalTerms of Use© Coffee and Optimism• This product is to be used by the origAre any of your students working on answering the phone and phone etiquette? Here is a printable to keep by the phone so they can accurately and independently take a message! There is even an IEP goal on the students will beg you to work on conversational skills with these super motivating cell phone theme cards! You’ll get 95 text message conversation cards targeting conversational turn taking, topic maintenance, making comments, asking questions, safety, and initiation. Perfect for your social skills groups!We all know our students love their phones or their parents’ phones!. Play into their interests for an engaging and motivating can print and laminate for a lifelong tool readAnswering and Speaking on the Phone at WorkCareer ReadinessThis is a complete learning package designed to teach students how to properly answer and speak on the phone at Students will be able to • Explain why it is important to learn to answer and speak on the phone at work Describe how to properly answer the Identify things you shouldn’t do or say when speaking on the Explain what should be done and said when taking a message, transferring a cUse a clear shoe organizer and set up a cell phone parking lot in your classroom. This is a wonderful way to keep students' cell phones out of their hands, while they feel their phone is safe because it is always visible to them. Use this sign to designate the Tips Get TPT credit to use on future purchases Please go to your My Purchases page be sure you are logged in.   At the top of the page you'll see a box and the message “Give feedback on recent purchases”.  Simply clickCLASS RULES POSTERS TEXT MESSAGES" Use these creative back-to-school rules posters as a way of getting your students to actually learn the expectations in your classroom! Each of the 12 posters include a class rule written in "text-speak" to grab your students' attention. Underneath each of the rules is a "Teacher Translation" that explains the rule in proper English. Click the preview button under the resource images to take a closer look at a couple examples! ===========================Today's teens are social media and tech savvy, but few have experience making professional phone calls. Teach students this important life skill with an easy-to-use, low-prep lesson. This product contains basic information about phone etiquette including making a call, taking/leaving a message, placing a caller on hold, and transferring a call. Based on the teacher’s preference students will write a script to act out or submit, record an audio recording, or record a video for each of the 3 prThis social story teaches kids about how to answer the telephone and includesHow to know when to answer the phoneWhat to say when you first pick up the phoneA reminder to wait after saying helloWhat to say when the person on the phone asks to speak to someone elseWhat to say when the person on the phone asks to speak to someone who is currently busy or not homeHow to take a messageWhat to say when the person on the phone asks to speak to youA definition of a telemarketerWhat to say when the perEver noticed how much harder it is to understand and obtain information when you cannot see the person? This mini project tests students ability to comprehend a simple phone conversation. Students receive a phone call from you and must take a message for someone else who isnt there at the moment. An easy way to practice interrogatives, numbers, basic vocabulary and get students speaking Spanish to obtain information and clarify answers. Students think this project is a little nerve wrackingPREVIEW AVAILABLE HEREFREEBIE! Open ended fill in the blank text messages perfect for targeting any social communication goal. Each slide contains a mock phone screen with 4 text bubbles, space to indicate a communication partner, and space to indicate a conversation topic. After your conversation, rate the success of the conversation by sliding a yellow circle on a likert scale of 1-5. *10 Fill in the Blank Cards*Possible Goal Areas-Social Communication-Initiating Conversation-Conversation MaiSpeaking on the phone can be tough, but getting the key elements of a conversation is vital for business. Use this lesson to teach your students the short-hand they need to jot down information in a phone call at lesson includes-A warm up to begin the conversation about taking a message- Asking for clarity - expressions- Dialogue introducing vocabulary- Vocabulary introduction and review- Take a Message CUT OUTIncluded in the teacher version is- An answer key with explanations forThis ready-to-use game helps put telephone skills into functional practice. The game board comes in both color and black and white so you can print based on your needs. Target cards include greetings, closings, answering questions, and taking messages. There are blank cards are included for you to add student specific skills to the you downloaded the previous version be sure to re-download new skills including safety and texting have been added! To see this and other products in action vThis is the first class of a 6 class seminar series titled "Professional Communication" - this series devotes three units to phoning skills and three units to emailing skills. Typically, I teach this to English Language Learners who currently work in an office or to university juniors and seniors. These materials are listed as free so that you can preview whether or not this series is appropriate for your in this zipped file20 slides for a 90 minute seminar/class1 double-siTelephone Skills ESL Business English lesson plan from the TEAM TEFL Business English Level One course this unit we will learn how to;Accept incoming callsMake outgoing callsIdentify the callerIdentify yourselfMake a connectionLeave and take messagesThis lesson plan is available in three formats PDF for classroom Google Slides for distance, independent learning or to use for homework.***************************************************************************Receive ourWhile many adults have cell phones now, most households still have a home phone. Therefore children still need to learn the basics of using a telephone in both a respectful and safe way! This packet provides just that—an easy way to teach the skills of using the telephone. Perfect for scouting troops, homeschooling, or life skills in the classroom, this packet contains information on telephone manners and safety, rules for telephone use, a craft for making a simple phone to practice with, scenarI used this assessment 1-1 with my life skills student and I pretended to talk on the telephone. I read each script to them slides 1-2, and they wrote down their messages in the "Taking a Message" boxes slides 3-4. This can either be printed or completed on the for students hard of hearing provide slides 1-2 for your students to read and record their message in the boxes labeled "student work." Arina I'm not sure. Would you like to leave a message? Mrs. Ambar: Yes, thank you. Arina: Alright, please. I got a pen and paper already. Mrs. Ambar: I have sent several designs that I recommend. I hope Mrs. Dania can check it immediately and choose which design she wants to use. Arina: Alright, Ma'am. I will send your message to her.